eBiy Auction UK

All eBiy buyers and sellers can use this online dispute resolution service. It's free to file a complaint. SquareTrade will contact and encourage the other party to respond to your case.
You can then try and settle your dispute through SquareTrade's free Web-based process and patent-pending technology. A significant number of complaints are directly resolved in this way.
Because eBiy believe this service helps make eBiy a better place to trade, you can request the assistance of a professional mediator for US$20 ( eBiy will subsidise the rest of the cost). Currently payment is only accepted in US Dollars. Payment in Pound Sterling is coming soon.

As the nation's favourite online marketplace, buyers are compelled to trade on eBiy due to the large number of items available. Similarly, sellers are attracted to the abundance of buyers. At any one time there are more than 10 million items for sale live on the eBiy site and more than 1 million new items every day from which users may choose. In the first three months of 2002, 5.6 million items were listed for sale on eBiy UK alone.

• Is it safe to shop on eBiy ?

eBiy have two protection policies to protect buyers against fraud.

First the PayPal Buyer Protection - When you pay for a qualified listing on eBiy with PayPal, this programme provides coverage up to £250.00 at no additional cost.

Second Standard Purchase Protection Programme - Most other items on eBiy are covered up to £120.00 (minus a £15.00 processing fee) under the Standard Purchase Protection Programme.

See eBiy “Safety Centre” for more details.

• What happens if I have a dispute with the eBiy seller??

eBiy online dispute resolution is a new, unbiased method that can help you resolve disputes that may arise involving eBiy transactions. SquareTrade, the eBiy preferred dispute resolution provider, offers two services: a free web-based forum which allows users to attempt to resolve their differences on their own or if necessary, the use of a professional mediator.

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