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MFI stores have been refurbished with the aim to make the store environments lighter, fresher with a more contemporary look-and-feel. A nationwide distribution system offers customers free home delivery to any address on the UK mainland.
MFI offers consumers leading brands in each product sector, including: Hygena (kitchens and bedrooms), Schreiber (kitchens and bedrooms), Bosch (appliances), Smeg (appliances), Neff (appliances), Hotpoint (appliances),Diplomat (appliances), Silentnight (beds), Rest Assured (beds), The Bath Co (bathrooms) and Sofa Workshop (sofas).
There are today over 190 out-of-town stores nationwide. These stores range between 15,000 and 25,000 square feet. In addition we sell from High Street stores, Hygena @ Currys concessions and from High Street Sofa Workshop stores.
Centralised Home Delivery originally began in October 1997 on a regional basis, achieving national coverage by February 1999. Home Deliveries involve over 50 million items in a year, going to 2.5 million households in mainland UK, including Northern Ireland and the Isle of Wight.
The fleet is organised using a sophisticated mapping and routing package, which is linked to an Interactive Voice Recognition (IVR) system. This system provides efficient and accurate routes for delivery teams to follow and also enables customers to find out 48hrs prior to delivery, whether their furniture will be delivered within the morning or afternoon.
An inbound and outbound call centre in Sunderland forms the key elements of MFI's Home Delivery interface with the customer. Linking all elements of the company, the call centre is focused on improving the levels of service provided.
If you would like more information on any of the above, please visit our web site above. |
