Visit The Link Online
The Link site uses industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. In this way, information passed between your computer and us cannot be read in the unlikely event of someone intercepting it. Credit or Debit card transactions are secure.
How we Deliver
We use different delivery methods depending on the value of the product. Products with a value of £30 or more are delivered by courier (DHL). Products whose value is less than £30 are delivered by Royal Mail. We will notify you which delivery method we will use when we send you our third e-mail.
All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.
When you order a mobile phone with an Airtime Agreement, any other items you order with it will be delivered separately, perhaps a few days after you receive your handset. If your order includes more products than fit into one box, the delivery will arrive in separate boxes, possibly on separate days. Visit Link for more details.
Tracking Your Order
You can track the progress of your order by going to The Link website ‘My Account’ and logging in.
About this Refunds and Returns policy
Please note that this Refunds and Returns policy only applies to transactions made through The Link website. A different policy applies for transactions made in-store. Please visit your nearest store for further details of our in-store returns policy.
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