- If we don't look after the customer, someone else will.
- Nothing is gained by winning an argument but losing a customer.
- Always deliver what we promise. If in doubt, under promise and over deliver.
- Always treat customers as we ourselves would like to be treated.
- The reputation of the whole company is in the hands of each individual.
We offer free delivery on all items.
All orders that contain mobile phones and orders that contain accessories or other goods to a value of £50 or higher will be delivered free by courier the next working day. Orders that do not contain mobile phones and are less than £50 in value will be delivered by first-class post. Please allow 2-3 days for these goods to arrive.
Payments
We can take payment from only UK debit/credit cards. We accept Visa, Mastercard, Switch, American Express, Diners, Solo and Duet. We do not accept Electron cards.
We do not take payment for your order when you confirm the order on the site. This is done only once your order is processed. If the despatch of your order is delayed because of problems gaining authorisation for payment or for any other reason, you will be notified by email or phone.
Returns
We have two different return policies depending on whether you made your purchase online or with our Direct telephone sales team; or in one of our stores. Find out more information on these policies in accordance with our 14-Day Exchange Promise and the process of returning a product:
Our history
Since trading began in 1989, The Carphone Warehouse Group PLC has achieved phenomenal growth. Our aggressive expansion plans have made us the largest independent retailer of mobile communications in Europe. We are now in 10 countries and have over 1,300 stores. We believe our continued success lies in our ability to offer customers a better mobile life – by anticipating and catering for their mobile needs at every turn.
