Visit B&Q Online
B&Q operates two different kinds of stores - the larger B&Q Warehouses which cater for the needs of the keen DIY'er and trade with their wide range of products and staff expertise, and B&Q Supercentres which are convenient for most people to pop into for their everyday needs
The 1990s were an exciting time for B&Q . In 1995, the first larger format B&Q Warehouse store opened and we began opening for business on Sundays. In January 1996 B&Q 's first store outside the UK was opened in Taiwan .
In 1998 B&Q merged with France 's leading DIY retailer, Castorama, to become the largest DIY retailer in Europe .
International expansion continued in June 1999 with the opening of the Shanghai store - B&Q 's first in mainland China . B&Q also took a big step with the acquisition of Screwfix Direct, the hardware mail order specialist.
- Is it safe to shop with B&Q online ?
B&Q uses secure-server software that encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet .For more details see the B&Q help files.
- Can I return unwanted goods to B&Q ?
Yes you can call the B&Q Customer Services team on 0870 0101 006. They will arrange for the collection of the unwanted goods.
Calls are charged at national rate. Lines are open 8am - 6pm weekdays and 9am - 5pm Saturdays.
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You can return your order to any B&Q store. Remember to take the Sales Invoice received with your order and let the in-store customer service staff know that you ordered the goods online. They will process your refund immediately.
- How Secure Is Information About Me?
B&Q operate a strict privacy policy, they work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
B&Q reveal only the last five digits of your credit card numbers when confirming an order. Of course, they transmit the entire credit card number to the appropriate credit card company during order processing.
B&Q maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Their security procedures mean that they may occasionally request proof of identity before they disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer. See the B&Q privacy policy for more details.
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